Frequently Asked Questions
Everything you need to know about our premium blends and delivery.
How should I store my tea to maintain freshness?
To preserve the aroma and flavor, store your tea in a cool, dark place away from direct sunlight, moisture, and strong odors. We recommend keeping it in the original airtight tin or a sealed glass jar.
What is the standard shipping time for orders?
Orders are typically processed within 24 hours. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
Are your tea bags biodegradable?
Yes, we are committed to sustainability. Our pyramid tea bags are made from plant-based, corn-starch materials that are fully compostable and plastic-free.
What is your return policy for food items?
Due to food safety regulations, we cannot accept returns on opened tea products. However, if your order arrived damaged or if you received the wrong item, please contact us within 14 days for a full refund or replacement.
Do you offer organic or caffeine-free options?
Absolutely. We offer a wide selection of certified organic blends as well as a variety of naturally caffeine-free herbal infusions and Rooibos teas.
Can I track my order once it has been shipped?
Yes, once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery progress.